Deming’s 14 Points

Deming’s 14 Points are a set of principles for quality management and organizational improvement developed by W. Edwards Deming. These points emphasize the importance of continuous improvement, customer focus, and employee involvement in achieving long-term success. The 14 points are as follows:

1. Create constancy of purpose for improving products and services.
2. Adopt the new philosophy, with management leading change.
3. Cease dependence on inspection to achieve quality; instead, build quality into the product.
4. Stop awarding business on the basis of price; instead minimize total cost.
5. Constantly improve the system of production and service.
6. Institute training on the job.
7. Institute leadership, the aim of which is to help people and equipment do a better job.
8. Drive out fear so that everyone can work effectively.
9. Break down barriers between departments.
10. Eliminate slogans, exhortations, and targets, which only create adversarial relationships.
11. Eliminate quotas and management by objective and by numbers, substitute leadership.
12. Remove barriers that rob people of their right to pride in their work.
13. Institute a vigorous program of education and self-improvement.
14. Put everybody in the company to work to accomplish the transformation.

source: Session 15+16 - Quality Analytics Simulation